Work
Below are selected examples of my work. These case studies include examples of research, service design, UX, and behavioral design, primarily in health care. Note that many images are low fidelity to protect IP, and some are password protected.
For more detail, additional examples, or to view password-protected work, please get in touch.
A Medicare payer uncovered interventions that would reduce costs and improve outcomes, but needed to overcome historically low engagement. Read the Case Study
A California health insurance company needed to transform its confusing onboarding process to improve member satisfaction and reduce enrollment errors.
A California health insurance company faced mounting dissatisfaction with access to care, but had to find ways to address it without adding more doctors to the network. Read the Case Study
Women need access to education, self-help, parenting guides, and entertainment, but prisons and prison book projects did not meet their unique needs. I co-founded Chicago Books to Women in Prison to help.
